The voice layer that pays for itself.
Cutting ramp time and attrition by taking the repetitive calls off your team — best-in-class voice, as a neutral layer on top of what you already run.
Daniël Schaart
I did my homework before this session. What follows is built specifically for Delhaize's Belgian CS operation — the numbers, the languages, the agents. Everything on this page is live: you can talk to both agents, and stress-test the business case in real time.
Two numbers you told us cost real money.
Every AI vendor breaks at the same point: the moment a customer asks something real, the agent sounds robotic, stutters, or stalls. On a phone call, that's exactly where the business case collapses.
We solve the quality layer.
Everyone else added voice to a chatbot. ElevenLabs started as the voice model — the thing we're best in the world at. On a phone call, that's the only thing that matters.
Best-in-class voice, as a neutral layer on top of what you already run.
Sub-second latency, real-time
State-of-the-art turn-taking — it understands pauses and "ums" instead of talking over people.
70+ languages, auto-detected
Dutch, French and English switched mid-conversation, no manual config. Built for a bilingual Belgium.
Neutral layer, no rip-and-replace
We sit on top of Genesys, Salesforce, or whatever you run today. No lock-in.
Regulated, high-volume brands already run us.
Retail runs on peaks. Black Friday triples your volume — you can't hire 100 agents who ramp in 52 days. A voice layer breathes with the volume.
Enterprise-ready, not a demo toy.
Sub-second turn-taking model — natural, not robotic.
70+ with automatic in-conversation detection.
Pulls live from Delhaize's own knowledge base. No hallucination.
SOC 2 Type II · ISO 27001 · GDPR · EU data residency · Zero-Retention.
Full inbound + outbound telephony, SIP trunking, fits your stack.
Built for hundreds of concurrent calls, reliably.
Run the voice model inside your own network — audio never leaves your perimeter. EU residency and zero-retention supported.
On top of your stack. Not instead of it.
The answer to every platform objection: coexistence, not migration.
The quality carrying all of this.
Three Delhaize agents I built in ElevenLabs. Pick one below — then hit Start conversation.
Handles order tracking, faulty-product returns, and store hours — in Dutch or French, switching mid-call.
- Order tracking with getOrderStatus
- Faulty return → refund + replacement via processReturn
- Store hours via getStoreHours
Couldn't your own team build this?
Revolut — an engineering-first fintech — tried exactly that. Their prototype proved the concept, but productionising it (speech-to-text, language models, real-time turn-taking, all with PCI and zero-retention) proved a platform-scale lift. So they tested every major provider and chose ElevenLabs. When world-class engineers conclude it isn't worth building in-house, that's the strongest signal there is.
Same question, different center of gravity.
Powerful generic model, but a developer toolkit — not an enterprise contact-center platform. Telephony, compliance and RAG you build yourself.
Strong CX agents, but a full-stack platform that pulls you toward their way of working.
Solid contact-center player. The differentiator stays voice quality and latency under pressure.
And unlike all of them: ElevenLabs embeds Forward Deployed Engineers to get you live — Revolut called them the most responsive partner they evaluated. You're not handed an API and left alone.
Two effects, one payback.
Move the sliders. The numbers update in real time — we'll drop your actual figures in during discovery.
LLM tokens billed on top of voice minutes. Telephony billed separately.
Prove it on your calls.
A 4-week paid pilot on one call type — order tracking, 500 live calls.
Success criteria agreed up front — containment measured on your own data.
Follow-up with your IT team to lock the integration scope.
Let's make Delhaize's phone line sound human.
Daniël Schaart · ElevenLabs — Enterprise Account Executive